Privacy Policy

Effective Date: 1st January 2024

At Kevin Lavender Business Rates Consultancy, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard information gathered from our clients, website visitors, and partners. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information from you when you interact with our website, engage our services, or communicate with us. This may include:

• Personal Information: Such as name, email address, phone number, and billing information.
• Business Information: Details about your business, including address, rateable value, and other business-specific data needed for rate review and consultancy.
• Technical Information: IP addresses, browser type, and usage data for website optimisation and security purposes.

2. How We Use Your Information

We use the information we collect for purposes that include:

• Providing consultancy services and business rates review
• Processing transactions and sending updates regarding your requests
• Improving our website and service offerings based on customer feedback
• Communicating promotions, updates, and relevant offers (with your consent)

3. Sharing of Information

We do not sell or rent your personal data. We may share information with:

• Third-party service providers involved in rate review services
• Legal authorities if required by law or to protect our rights

4. Data Security

We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our website uses secure servers to ensure the safe handling of sensitive data.

5. Your Rights

You have rights regarding your data, including the right to access, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the details below.

6. Retention of Data

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, data will be securely deleted.

7. Cookies

We use cookies to improve website functionality, personalise your experience, and gather analytics. You can manage cookie preferences through your browser settings.

8. Changes to this Policy

We may update this policy occasionally. We encourage you to review it regularly. The "Effective Date" at the top of this policy indicates the last update.

9. Contact Us

If you have questions or concerns regarding this privacy policy, please contact us at:

• 0161 222 6373
• info@kevinlavender.co.uk
• Mon-Fri 09:00-17:00